Frequently Asked Questions
Everything you need to know about shopping with SCOOBOO.
How can I track the status of my order?
Once your order is dispatched, you will receive a tracking link via email and SMS. You can also track your package directly through the 'Order History' section of your SCOOBOO account.
What is your return and exchange policy?
We offer a 7-day return policy for most items, provided they are in their original packaging and unused. To initiate a return, please visit our returns portal or contact our support team.
Which payment methods do you accept?
SCOOBOO accepts all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for select pin codes.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days for metropolitan areas and 5-7 business days for other regions across the country.
Are the products on SCOOBOO authentic?
Yes, we guarantee that all products sold on SCOOBOO are 100% authentic and sourced directly from authorized brand distributors or manufacturers.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 2 hours of placement. After this window, the order enters the fulfillment process and cannot be changed.